Rock on! We offer free shipping worldwide.

Orders are shipped directly from our ateliers in Italy, Spain, or our London warehouse. Delivery usually takes 3–10 business days depending on your location. You’ll receive an order confirmation and a tracking number once your boots are on their way.

• 
  UK Orders → Complimentary shipping with Royal Mail (3–7 business days).
  
• 
  International Orders → Express service via DHL, FedEx, or UPS (3–10 business days).
  
• 
  Customs & Duties → All prices shown at checkout are final; international customers are responsible for any import duties or taxes (unless stated otherwise).
  

Pre-Orders
Pre-order items are handmade and charged at checkout. Because they’re crafted especially for you, they’re non-cancellable. However, if you change your mind, we’re happy to issue a store credit or gift card.

Please note that shipping times are estimates — most pairs arrive in under a week, but delays beyond our control (customs, couriers) may occasionally occur.

For more info, contact us at shop@noknoklondon.com.

Yes — we offer free worldwide shipping on every order. All parcels are shipped with express, tracked services (DHL, FedEx, UPS, or Royal Mail) to ensure your order arrives quickly and securely, wherever you are.

As soon as your order ships, you’ll receive an email with your tracking number and a direct link to follow its journey. You can check the status anytime through our courier partners (DHL, FedEx, UPS, or Royal Mail).

Returns & Exchanges

We want you to love your Nok Nok pieces as much as we loved creating them. If something isn’t right, here’s how we handle it.

Standard Returns

You may request a return within 30 days of delivery.

To be eligible for a return, items must be:

• 
  unworn
  
• 
  in their original condition
  
• 
  returned with all original packaging, tags, and dust bags
  

Once your return has been received and approved, your refund will be issued to the original payment method within 10 to 20 business days.

Exchanges

Need a different size or style? We’re happy to help arrange an exchange.

Customers are responsible for return shipping costs, as well as the shipping cost for the replacement item.

For international orders, duties and taxes may apply again depending on your location.

If you are unsure about sizing before returning your order, feel free to contact us our team will be happy to help guide you to the best fit.

Exchanges Pre-Orders & Made-to-Order Items

Pre-order, made-to-order, and custom pieces are non-refundable, as they are crafted especially for you.

If your order is not suitable, we will issue a store credit or gift card for the full value of the item. Store credit and gift cards issued in these cases have no expiry date.

Return Shipping

UK Customers

Return shipping costs are the customer’s responsibility unless otherwise stated.

International Customers

Return shipping costs are the customer’s responsibility.
If you would like us to arrange a prepaid return label, please send us an email explaining the reason of the return to shop@noknoklondon.com and we will guide you through the easy process or we can deducted from your refund.

For your protection, all returns will be sent using a tracked service. Nok Nok cannot be held responsible for returns lost in transit if they are sent without tracking.

Important Notes

Items returned in a condition that is not suitable for resale may be refused and therefore refund will be void.

When trying on boots, we recommend doing so on a carpeted surface until you are certain you wish to keep them. Returns showing signs of wear, sole markings, or damage may not be accepted.

Faulty Items

If your item arrives faulty or damaged, please contact us at shop@noknoklondon.com as soon as possible, and we will work to resolve the issue promptly.

Contact

To request a return or exchange, please email shop@noknoklondon.com with your order number and request details. Our team will respond as quickly as possible with the next steps.

To initiate a return or exchange, simply email us at shop@noknoklondon.com with your order details. Our team will respond within 24–48 business hours with next steps to help ensure a smooth process.

Returns & Exchanges

We want you to love your Nok Nok pieces as much as we loved creating them. If something isn’t right, here’s how we handle it.

Standard Returns

You may request a return within 30 days of delivery.

To be eligible for a return, items must be:

• 
  unworn
  
• 
  in their original condition
  
• 
  returned with all original packaging, tags, and dust bags
  

Once your return has been received and approved, your refund will be issued to the original payment method within 10 to 20 business days.

Exchanges

Need a different size or style? We’re happy to help arrange an exchange.

Customers are responsible for return shipping costs, as well as the shipping cost for the replacement item.

For international orders, duties and taxes may apply again depending on your location.

If you are unsure about sizing before returning your order, feel free to contact us our team will be happy to help guide you to the best fit.

Exchanges Pre-Orders & Made-to-Order Items

Pre-order, made-to-order, and custom pieces are non-refundable, as they are crafted especially for you.

If your order is not suitable, we will issue a store credit or gift card for the full value of the item. Store credit and gift cards issued in these cases have no expiry date.

Return Shipping

UK Customers

Return shipping costs are the customer’s responsibility unless otherwise stated.

International Customers

Return shipping costs are the customer’s responsibility.
If you would like us to arrange a prepaid return label, please send us an email explaining the reason of the return to shop@noknoklondon.com and we will guide you through the process and deducted from your refund.

For your protection, all returns will be sent using a tracked service. Nok Nok cannot be held responsible for returns lost in transit if they are sent without tracking.

Important Notes

Items returned in a condition that is not suitable for resale may be refused and therefore refund will be void.

When trying on boots, we recommend doing so on a carpeted surface until you are certain you wish to keep them. Returns showing signs of wear, sole markings, or damage may not be accepted.

Faulty Items

If your item arrives faulty or damaged, please contact us at shop@noknoklondon.com as soon as possible, and we will work to resolve the issue promptly.

Contact

To request a return or exchange, please email shop@noknoklondon.com with your order number and request details. Our team will respond as quickly as possible with the next steps.

All orders are shipped with a tracked service. Once a parcel is marked as delivered by the courier, Nok Nok cannot be held responsible for loss, theft, or damage.

That said, we want you to receive your order safely:

• 
  If your package hasn’t arrived but is marked delivered, please contact us at shop@noknoklondon.com within 7 days.
  
• 
  We’ll work with the courier to investigate and do everything possible to resolve the issue.
  
• 
  For extra peace of mind, we recommend selecting a secure delivery address.

We accept all major credit and debit cards (including Visa, MasterCard, and American Express), as well as PayPal, Apple Pay, Google Pay, and Shop Pay. Flexible payment options such as Paypal Pay in 3 are also available at checkout.

Only one discount code can be applied per order. Choose the offer that works best for you our system will automatically apply it at checkout.

Enter your discount code in the promo code box at checkout. The discount will be applied before you complete your order.

Each product page includes specific care instructions to help you maintain the quality, finish, and longevity of your piece. Our boots, denim, and jackets are built to last the right care ensures they only get better with time.

Are your materials sustainably sourced?

Yes. Sustainability is part of our design process, not an afterthought. We aim to be as sustainable as possible at every stage of the process from materials to finishes to production. Our denim uses organic cottons, our trims are treated with chemical-free finishes, and we incorporate upcycled materials into select collections. These steps reduce environmental impact while ensuring every Nok Nok piece delivers on both style and longevity.

No, you can check out as a guest. However, creating an account gives you access to order tracking, purchase history, and a faster checkout experience for future orders.

Simply scroll to the bottom of our website and enter your email in the Sign Up section. You’ll get first access to new arrivals, exclusive offers, and insider updates plus 15% off your first order when you join.

Yes. We offer digital gift cards that can be purchased directly through our website. Perfect for giving the gift of choice, style, and rebellion Please click here for the Nok Nok Gift Card.