Rock on! We offer free shipping worldwide.

Orders are shipped directly from our factories in Italy, Spain, or our London Design Studio. Delivery usually takes 3–10 business days depending on your location. You’ll receive an order confirmation and a tracking number once your products are on their way.

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  UK Orders → Complimentary shipping with Royal Mail (3–7 business days).
  
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  International Orders → Express service via DHL, FedEx, or UPS (3–10 business days).
  
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  Customs & Duties → All prices shown at checkout are final; international customers are responsible for any import duties or taxes.
  

Pre-Orders
Pre-order items are handmade and charged at checkout. Because they’re crafted especially for you, they’re non-cancellable. However, if you change your mind, we’re happy to issue a store credit or gift card.

Please note that shipping times are estimates, most pairs arrive in under a week, but delays beyond our control (customs, couriers) may occasionally occur.

For more info, contact us at shop@noknoklondon.com.

Returns & Exchanges

We want you to love your Nok Nok pieces as much as we loved creating them. If something isn’t right, here’s how we handle it.

Standard Returns

You may request a return within 30 days of delivery.

To be eligible for a return, items must be:

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  unworn
  
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  in their original condition
  
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  returned with all original packaging, tags, and dust bags
  

Once your return has been received and approved, your refund will be issued to the original payment method within 10 to 20 business days.

Exchanges

Need a different size or style? We’re happy to help arrange an exchange.

Customers are responsible for return shipping costs, as well as the shipping cost for the replacement item.

For international orders, duties and taxes may apply again depending on your location.

If you are unsure about sizing before returning your order, feel free to contact us our team will be happy to help guide you to the best fit.

Exchanges Pre-Orders & Made-to-Order Items

Pre-order, made-to-order, and custom pieces are non-refundable, as they are crafted especially for you.

If your order is not suitable, we will issue a store credit or gift card for the full value of the item. Store credit and gift cards issued in these cases have no expiry date.

Return Shipping

UK Customers

Return shipping costs are the customer’s responsibility unless otherwise stated.

International Customers

Return shipping costs are the customer’s responsibility.
If you would like us to arrange a prepaid return label, please send us an email explaining the reason of the return to shop@noknoklondon.com and we will guide you through the easy process and deducted from your refund.

For your protection, all returns will be sent using a tracked service. Nok Nok cannot be held responsible for returns lost in transit if they are sent without tracking.

Important Notes

Items returned in a condition that is not suitable for resale may be refused and therefore refund will be void.

When trying on boots, we recommend doing so on a carpeted surface until you are certain you wish to keep them. Returns showing signs of wear, sole markings, or damage may not be accepted.

Faulty Items

If your item arrives faulty or damaged, please contact us at shop@noknoklondon.com as soon as possible, and we will work to resolve the issue promptly.

Contact

To request a return or exchange, please email shop@noknoklondon.com with your order number and request details. Our team will respond as quickly as possible with the next steps.

All orders are shipped with a tracked service. Once a parcel is marked as delivered by the courier, Nok Nok cannot be held responsible for loss, theft, or damage.

That said, we want you to receive your order safely:

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  If your package hasn’t arrived but is marked delivered, please contact us at shop@noknoklondon.com within 7 days.
  
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  We’ll work with the courier to investigate and do everything possible to resolve the issue.
  
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  For extra peace of mind, we recommend selecting a secure delivery address.

Our sale pieces move fast, and once they’re gone, they’re gone. To keep things fair and exclusive:

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  Sale items are final sale → not eligible for refund.
  
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  Where possible, we’re happy to offer an store credit/gift card
  
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  We don’t price match with other retailers.
  

Please note: We may extend or modify sale periods without notice, but once you’ve secured your size, it’s yours to keep.