We offer complimentary worldwide shipping on orders over £250.

Each Nok Nok piece is shipped directly from our production studios in Italy, Spain, or from our London Design Studio using trusted couriers including DHL, FedEx, UPS, and Royal Mail.

Estimated delivery times:

• UK Orders → 3–7 business days
• International Orders → 3–10 business days

Once your order has been dispatched, you’ll receive a confirmation email with your tracking number and direct tracking link.

Please note that delivery times are estimates and may occasionally be affected by customs clearance or courier delays beyond our control.

Customs & Duties

International customers are responsible for any import duties or taxes required by their destination country.

Pre-Orders

Pre-order pieces are handcrafted and secured at checkout. As these items are produced especially for you, they are non-cancellable. If needed, we are happy to offer store credit or a gift card.

For any shipping enquiries, please contact:
shop@noknoklondon.com

Returns & Exchanges

We want you to love your Nok Nok pieces as much as we loved creating them. If something isn’t right, here’s how we handle it.

Standard Returns

You may request a return within 30 days of delivery.

To be eligible for a return, items must be:

• unworn
• in their original condition
• returned with all original packaging, tags, and dust bags included

Once your return has been received and approved, your refund will be issued to the original payment method within 5–10 business days.

Exchanges

Need a different size or style? We’re happy to help arrange an exchange.

Customers are responsible for:

• return shipping costs
• shipping costs for replacement items

For international orders, duties and taxes may apply again depending on your location.

If you are unsure about sizing before purchasing or returning your order, feel free to contact us — our team will be happy to help guide you to the best fit.

Pre-Orders & Made-to-Order Items

Pre-order, made-to-order, and custom pieces are crafted especially for you and are therefore non-refundable.

If your order is not suitable, we will issue a store credit or gift card for the full value of the item. Store credit and gift cards issued in these cases have no expiry date.

Return Shipping

UK Customers

Return shipping costs are the customer’s responsibility unless otherwise stated.

International Customers

Return shipping costs are the customer’s responsibility.

If you would like us to arrange a prepaid return label, please contact us at shop@noknoklondon.com with your order details and reason for return. Where applicable, the cost of the label may be deducted from your refund.

For your protection, we strongly recommend using a tracked shipping service. Nok Nok cannot be held responsible for returns lost in transit if sent without tracking.

Important Notes

Items returned in a condition unsuitable for resale may not be eligible for refund.

When trying on footwear, we recommend doing so on a carpeted surface until you are certain you wish to keep the item. Returns showing signs of wear, sole markings, creasing, or damage may not be accepted.

Faulty Items

If your item arrives faulty or damaged, please contact us at shop@noknoklondon.com as soon as possible and our team will work quickly to resolve the issue.

Contact

To request a return or exchange, please email shop@noknoklondon.com with your order number and request details.

Our team aims to respond within 24–48 business hours.

All orders are shipped using fully tracked delivery services.

If your parcel is marked as delivered but you have not received it, please contact us at shop@noknoklondon.com within 7 days of the delivery date and our team will assist you in investigating the issue with the courier.

To help ensure safe delivery, we recommend selecting a secure shipping address and monitoring your tracking information once your order has been dispatched.

Please note that Nok Nok cannot be held responsible for parcels lost, stolen, or delayed after being marked as successfully delivered by the courier.

Due to the limited nature of our sale pieces, all discounted items are considered final sale and are not eligible for refund.

Where possible, we may offer store credit or a gift card subject to approval.

Please note that we do not price match with other retailers or previous promotions.

Sale periods and markdowns may be modified or extended without notice.