Rock on! We offer free shipping worldwide.

Orders are shipped directly from our ateliers in Italy, Spain, or our London warehouse. Delivery usually takes 3–7 business days depending on your location. You’ll receive an order confirmation and a tracking number once your boots are on their way.

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  UK Orders → Complimentary shipping with Royal Mail (3–7 business days).
  
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  International Orders → Express service via DHL, FedEx, or UPS (3–7 business days).
  
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  Customs & Duties → All prices shown at checkout are final; international customers are responsible for any import duties or taxes (unless stated otherwise).
  

Pre-Orders
Pre-order items are handmade and charged at checkout. Because they’re crafted especially for you, they’re non-cancellable. However, if you change your mind, we’re happy to issue a store credit or gift card.

Please note that shipping times are estimates — most pairs arrive in under a week, but delays beyond our control (customs, couriers) may occasionally occur.

For more info, contact us at info@noknoklondon.com.

We want you to love your Nok Nok products as much as we loved making them. If something isn’t right, here’s how we handle it:

Standard Orders

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  You can return or exchange unworn items within 14 days of delivery.
  
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  Products must be in original condition, with packaging, tags, and dust bags included.
  
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  Once inspected, refunds are processed back to your original payment method within 5–10 business days.
  

Exchanges

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  Need a different size or style? Exchanges are complimentary (one per order). We’ll cover the re-shipping.
  
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  For international customers, duties and taxes may apply again depending on your location.
  

Pre-Orders & Made-to-Order Items

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  Because these pieces are handcrafted especially for you, they are non-refundable.
  
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  If your order doesn’t work out, we’ll issue a store credit or gift card for the full amount — no expiry.
  

Return Shipping

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  UK Customers → Free returns with Royal Mail.
  
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  International Customers → Free returns only on orders above £250 with DHL, FedEx, or UPS. We’ll send you a prepaid label once your return is approved.
  
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  All returns must be sent back using our tracked label for full protection.
  

Faulty or Damaged Items

If your order arrives damaged or with a manufacturing issue, contact us at info@noknoklondon.com within 7 days. We’ll sort it quickly with either a replacement, repair, or refund.

All orders are shipped with a tracked service. Once a parcel is marked as delivered by the courier, Nok Nok cannot be held responsible for loss, theft, or damage.

That said, we want you to receive your order safely:

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  If your package hasn’t arrived but is marked delivered, please contact us at shop@noknoklondon.com within 7 days.
  
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  We’ll work with the courier to investigate and do everything possible to resolve the issue.
  
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  For extra peace of mind, we recommend selecting a secure delivery address (such as your workplace) or requesting signature on delivery.

Our sale pieces move fast, and once they’re gone, they’re gone. To keep things fair and exclusive:

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  Sale items are final sale → not eligible for refund.
  
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  Where possible, we’re happy to offer an exchange or store credit — subject to stock availability.
  
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  If the price of an item you’ve already purchased is reduced, we’ll adjust it at your request within 7 days of delivery.
  
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  We don’t price match with other retailers.
  

Please note: We may extend or modify sale periods without notice, but once you’ve secured your size, it’s yours to keep.