Refund policy

We want you to love your Nok Nok products as much as we loved making them. If something isn’t right, here’s how we handle it:

Standard Orders

• You can return or exchange unworn items within 14 days of delivery.

• Products must be in original condition, with packaging, tags, and dust bags included.

• Once inspected, refunds are processed back to your original payment method within 5–10 business days.

Exchanges

• Need a different size or style? Exchanges are complimentary (one per order). We’ll cover the re-shipping.

• For international customers, duties and taxes may apply again depending on your location.

Pre-Orders & Made-to-Order Items

• Because these pieces are handcrafted especially for you, they are non-refundable.

• If your order doesn’t work out, we’ll issue a store credit or gift card for the full amount — no expiry.

Return Shipping

• UK Customers → Free returns with Royal Mail.

• International Customers → Free returns only on orders above £250 with DHL, FedEx, or UPS. We’ll send you a prepaid label once your return is approved.

• All returns must be sent back using our tracked label for full protection.

Faulty or Damaged Items

If your order arrives damaged or with a manufacturing issue, contact us at info@noknoklondon.com within 7 days. We’ll sort it quickly with either a replacement, repair, or refund.